Customer Service Cannot Die!

No matter how hard some people try, customer service cannot die! I've had some wacky customer service experiences lately....four, in a row! So, I had to tell you about them.

* Landscaper: He was always too busy to take phone calls despite my spending thousands of dollars with him. He doesn't call or provide the information he committed to provide. His voicemail box is always full, he's argumentative, and does things his way even if it means losing the customer. I've taken my business elsewhere.

* Car Dealer: Promises to return your call, doesn't respond, after delays when prompted to respond he has no clue about your conversation and asks you to remind him. I'm buying a car elsewhere.

* Salesman: Recently emailed a customer saying that he's already spent too much time on the customer's little deal! He didn't make that deal.

* Public Relations Agent: Took me through what sounded like a canned phone pitch, wouldn't meet in-person (because she said she's busy and is raising five kids). Despite my having kept her informed as to my schedule changes and my inability to make deadlines she established, when I called saying our company was ready to engage but that I needed clarification as to how she can help she raised her voice saying she was entitled to respect, told me off, and claimed to be offended by my not being in-line with her thinking. This one needs a little more fiber and less caffeine in her diet. We'll engage someone with more patience.


Wow! Has the customer service world gone mad? These people should be boiled in oil! Whatever happened to "The customer is always right!". Hell! Whatever happened to common courtesy and treating customers...people...with respect? Whoever said that working hard entitles business people to be rude and arrogant? Thank goodness these people represent the minority of the business world!

Unfortunately, for these people, failure is not a question...it is most likely inevitable! I actually feel bad for them...and, for their customers!


Andrew B. Zezas, SIOR