Tuesday, August 4, 2009

Dear Staz:

I truly enjoyed presenting "Enough About Me, Let's Talk About Me!" an Executive Career Workshop at your Greek Synergy event in Manhattan. Many thanks for permitting me to be a part of such an important beginning.

I've got some exciting news! COSMOS-FM, Hellenic Public Radio, has invited me to be interviewed LIVE on the air TONIGHT, August 4th, at 7:00 PM on 91.5 FM. Listeners will be able to call into the radio station to ask questions about executive job search, high level networking, how to build meaningful business relationships, how to protect their careers and secure the right executive position.

Please tune-in to FM 91.5 or listen via the internet at 7:00 PM tonight and invite those who might benefit to listen and to call-in.

Sincerely,

Andrew B. Zezas, SIOR
Relationship Manager,Strategist, President & CEO

REAL ESTATE STRATEGIES CORPORATION

908.245.5999 x11
201.906.8964 cell

http://www.thecfosguide.com/
www.LinkedIn.com/in/AndrewZezas
http://www.andrewzezas.com/
Blog: CorporateAdvisor.wordpress.com
Blog: AndrewZezas.blogspot.com


Business Driven Real Estate Solutions...and Opportunities
http://www.realstrat.com/
3 Executive Drive, Suite 400
Somerset, New Jersey 08873

Licensed Real Estate Broker

Sunday, August 2, 2009

Why Doesn't Your Resume Contain a Headline?

If your local newspaper was organized like most resumes, few people would read it. Most resumes read like product manuals....very boring and matter of fact, with a few gratuitous power words thrown in. Yuck! When was the last time you got excited when reading someone else's resume?

Newspapers today use the same tried and proven successful technique today that they've employed forever. In big bold type at the top of the front page, above the fold, they tell you what the top story is. They use a short phrase that makes you stop, grab the paper, and turn to page 7 to read more about the story behind the headline. They give you a reason to want to read more. TV commercials selling products and services take the same approach. They say something at the beginning or ask a question designed to get your attention and keep you waiting for more.

So, why wouldn't you do the same with your resume? Don't you want to get someone's attention? Do you want them to read about your expertise, and decide to interview you, or even hire you?

Come on! I know you think your resume is impressive. But, everyone thinks the same about their resumes. That doesn't mean that the right people will read it! Moreover, you must know that there are people out there who are better qualified than you, who's resumes are better written than yours, and who may be more aggressively marketing themselves. In today's environment, when so many people are seeking employment, you need a hook, a reason to inspire the right people to read the details contained in your resume.

So, why take a chance on having your resume passed over? Why hope that by writing your resume the same way that thousands of other qualified professionals do, that magically yours will be read, and that the reader will fully digest what you've written, understand your background, and correctly interpret how her company will benefit by hiring you? Don't hope...make it clear! Spoon feed it to them! Tell them right up front, at the top of your resume, what benefits they'll derive. Use a headline! Don't tell them what you can do. Instead, tell them the results they'll get by hiring you!

Ok, so you want to avoid looking like a cheesy salesperson...you should! You don't need to use huge bold red type (although this approach can be effective). So, instead, use an elegant style font that's not so big, yet is big enough to catch your intended reader's eye.

Listen, Winston Churchill made it very clear that when making an important point, being subtle was not the best course of action. Read his quote at the "Quotes" section of www.AndrewZezas.com.

So, create a great headline about yourself, display it prominently atop your resume, make your point, let the readers know what they'll get by hiring you, and get that job you're seeking!

Not sure what they'll derive by hiring you? That's an entirely different discussion. But, that's something very important on which you must spend time, right now. If you don't know what benefit or value you'll create for a company, how will they know?

Figure that one out, and you'll be ahead of most of your job seeking competitors. Good luck!

Andy

Wednesday, July 29, 2009

Results Are Meaningless...It’s the Experience that Counts!

How many times have you done an outstanding job for a customer or client, only to watch her hire or buy from your competitor the next time around? You’ve probably scratched your head and asked yourself “What did I do wrong?” Then you might say “I worked hard for that customer, I made sure they got a great deal, and I gave them a rock bottom price. They couldn’t have gotten a better price from anyone in town. And, this is the thanks I get!” Ah! The salesperson’s lament!

Every good salesperson understands that price isn’t everything. In fact, if price were the most important component of every sale, luxury brands like BMW, Coach, Four Seasons Hotels, and Nobu would not succeed…because their value can not be found in a low price.

So, let’s assume that you provided your customer with more than just a great price, and that you got them good terms, too. In business-to-business services, like corporate real estate, we hear brokers exclaim all the time “I got them such a good deal on that property…I cut their price by 20%, and secured huge landlord concessions, too. And, they hired my competitor for their next project!” In the service business, results are important. After all, results are what drive decisions, how people are paid, how executive bonuses are calculated, how purchases are made…right? While that may be true, people make decisions based on many factors, including but, not only based on, results.

Here are a few questions:

- Remember the last time you got a new car? You may still be driving that same car. If you’re lucky, you drive a great car. You may enjoy getting into it, driving it, maybe even being seen in it. Perhaps your great car takes you and your loved ones safely and in style to places where you have loads of fun. You might enjoy its handling, its speed, its interiors, or something else. Or, maybe you enjoy the looks you get when cruising down main street. The results you get from that car are great.

- But, do you remember the experience of buying or leasing that car? Was it fun? Did you trust the salesperson? Was he truly interested in you, your needs, your challenges, and creating an optimal solution for you, or was he more interested in selling you a car and moving onto the next customer? Would you like to do it again? Would you go back to that same salesperson again based on your first experience?

If you answered “yes” to the last few questions, consider yourself lucky, and don’t let that salesperson go. Unfortunately, if you’re like most Americans, you will not have answered “yes”. Why? Because in many cases, sales and service people, especially those in consumer oriented businesses, focus on the end-game, the final transaction, the results. To often they don’t focus enough on the process of achieving those results from the perspective of the customer. In fact, too few companies compensate their sales and service personnel based on the customer experience. They typically compensate them based on results. So, if you were a salesperson, where would you put your efforts? You'd likely put them in achieving results!

It’s a fact that people buy based, at least in part, on emotional factors. Thta's most often true whether people are making personal purchases or acquiring somehting for their company. Trust is not a results driven basis for buying a product or engaging a service provider. Feeling that the person on the other side of the conference table is truly looking out for your company and your personal success is not results focused.

Sure, results are extremely important when it comes time to demonstrate to a customer that their objectives were accomplished. But, results are not the only factor that will ensure your customer will engage you again. It’s the experience, silly!

That’s right, it’s the experience that counts, and that keeps customers coming back. People aren’t robots. They don’t remember sales or service people who got them great deals. They remember people who looked out for them, who they could trust, who did more for them, as people, then they promised, who’s company they enjoyed. Sure, great results look good on your resume. But, a long list of repeat customers, who are so comfortable with you that they’ll engage you again and again, and will tell your prospective customers about what great experiences they had with you, is what success is really about. It’s about the experience you provide for your customers, not just the results.

Business, like life itself, is not about results. It's about the experiences you enjoy and those you create for others that define success.

Monday, July 13, 2009

Tell Me What You Can Do For Me!

Where is your headline?


Why is that when so many executives wish to stand out in a crowd, all they do is blend-in for fear of being different? I see this every day when people, most of whom are seasoned executives, search for their next career opportunity.

In our corporate real estate advisory and transaction services firm, we deal with a lot of very senior executives. I receive resumes almost everyday from people I know and from those who know people I know. So, the resumes I see are pretty thorough and contain some really cool experiences and seriously impressive accomplishments.

In one respect, almost all of the resumes I receive look exactly the same. They tell me what the candidate has done. That's history, old news, and not necessarily pertinent to what they might be capable of doing for the next company for which they work. What they accomplished in previous positions only references what they might be able to do, it only infers their capabilities. Moreover, most resumes are written like technical journals for your television....really boring and unimaginative.

Here are a couple of questions to ask yourself: Why leave interpretation of your tue abilities and value, and your career, up to chance? Why risk that the person reading your resume will actually read all of it? Why risk that the reader will understand all you've done? Why risk that the reader make the connection between your past and their company's future? Why permit your resume to blend into the hundreds or thousands of resumes that companies receive daily?



WHY NOT JUST TELL THEM WHAT YOU CAN ACHIEVE...FOR THEM???!!!



Think of a contractor who is brought to a house where the roof has blown off. Does he spend his time talking about all of his other jobs, his technical expertise, and what he accomplished for his previous customers? Hell, no! If he's good, he is intelligent enough to recognize the problem, assess the damage, and then focus on the solutions he'll provide to achieve the prospective customer's objectives.

Apply this to a doctor: If you were her patient, would you first want to know about all she's done in the past, what she thinks was exciting, or how she'll save your life right now?

How about an attorney? Do you care about how he won his cases, or simply that he won more than he lost, and how he'll win yours?

The same is true about every aspect of the job search. Before your interviewers and those who read your resume pass by your resume, tell them exactly what you can do for their company. Don't make your sign black and white, and don't forget to even use a sign! Don't leave it up to them to figure you out. They may not fail or not even try. And, you simply have too many competitors today to permit yourself to blend into the crowd, when you're trying to stand out. How can you do this? By creating a sign that will entice them to learn more about you.



WRITE A BRIEF HEADLINE!



The answer is simple. Add a headline to the top of your resume in a font that is a bit larger than the rest of the document (not too large) that says what you can do. Put it right at the top, above everything else. Make it a very specific statement. And, when you meet for an interview, write a headline that precisely address the needs of the company or department with which you're meeting! For example, the headline for a candidate seeking a CFO position with XYZ Company might say "I can reduce XYZ Company's operating costs by 20%, reduce its risk by 10%, and increase its profits by 25% in approximately 1 year!" That will get their attention! That's how you will stand out from the crowd that follows the same tired resume and communications styles as everyone else.

Of course, you must be able to back-up your headline. And, that's when you tell your interviewer how you will achieve those objectives. Afterward, back up the "how" with your experiences and accomplishments. This approach requires research, a keen understanding of the target company's objectives and your abilities...and guts! Now, that's the mark of a true executive...a leader! Or, instead of taking control of your career, you can simply send your resume to hundreds of companies, blend into the crowd, miss your chance to stand out and win that coveted career position, and keep your fingers crossed in the hopes that someone will sift through hundreds of other resumes and because of the color of your letterhead, decide to hire you...yeah, right!

But what if you would consider anyone of multiple positions? Simple...write multiple headlines.

But, what if you don't want to be specific and prefer to leave your options open in case a different position comes around. Well, if you've got all the time in the world and aren't concerned that being vague may casue you to miss an real opportunity, then you can certainly take that approach.

Think about it like this: What if a restaurant owner took that approach and was vague about what he offered, so that he could capture every possible customer that drove by his store? Would you go to a restaurant if the sign out front contained nothing more than a white background with large black letters that only said "Food"? Would that sign entice you to enter and learn more? Would you be entrigued by the spices, old working cooking styles, or fresh produce they use? Would you be excited that you will have a great meal, meet interesting people, and be fully satsified after? Of course not! You'd likely pass right by it on your way to a restaurant where you could easily figure out what you'd get, and one that you expect would satisfy the criteria you've determined would be important to you....likely, the kind of place where, from the first second you stood out front, the sign, the building, the entrance, the aromas, the people, the sounds, the atmosphere, and everything else about the place appealed to what you were seeking....and, made you hungry!

Should your resume say "Food" or "I can save your company $10 million"? On your resume, don't try to come up with a catchy slogan, tag line, or phrase. Tell it like it is. Tell the reader or interviewer exactly what they will receive after they hire you.

So, stand out, don't follow the crowd and do what everyone else does. Executives are not supposed to be followers. They are leaders, who are very well aware of what they can achieve for their employers. And, that must come out in everything you do and say, from your resume to your interview, and everything in between.

What? You don't know what the interviewing company needs? Then, you don't belong in the interview. Do your research, make an assessment, make some phone calls, ask some questions, and confirm the company's objectives before you present yourself. Never in the history of the world has so much information been available to so many people about so many companies and industries. With the information that is available to you today, you have no excuse for not being fully prepared and not connecting how your past experiences and your current expertise can all be brought together to accomplish great things for your next employer...and, for you.

Now, go write your headline...and, Good Luck!

Sunday, June 28, 2009

Michael Jackson, Entertainer

Everyone's life contains good stuff and bad stuff. While people mourn or disregard Michael Jackson's death, or celebrate his life, we can learn important lessons from how he lived and worked. They include:

  • If you want to keep your fans or customers interested, what you do today must be much better, bigger, and more spectacular than what you did yesterday
  • Always strive for perfection in your life's work
  • Be yourself, be an individual
  • Give everything you've got to whatever you do
  • Use your talents to save the world. And, if you can't save the world, then change it or heal it...even just a little bit. We are the world!


Michael Jackson certainly was an individual. We'll miss his music, his lyrics, his voice, his dancing, and his unique and irreplaceable entertainment style and abilities. What a shame. May he find the peace, love, and acceptance in death, that he sought but, could not attain in life.

Tuesday, June 23, 2009

No Problem! And Other Negative Commentary

"No Problem!" Two of the most negative words in the English language are "no" and "problem" which, when joined together, are fast becoming an all-too-common phrase. Why is it that in the year 2009, when the human race is at its historic peak in having achieved the highest levels of intellectual and spiritual accomplishments, and at a time when bookstore shelves are full of volumes about positive thinking, building a better life, achieving greater personal and professional success, and other self improvement topics, do so many accomplished people, professionals and others, respond to positive requests with such a downward focused and negative set of words as "no" and "problem"? Other choice responses that coincide with the "No Problem" way of life include terms like: I think negatively when others think positively; Negative trouble; I don't disagree; I have nothing else to say; and my personal favorite...You’re a Jerk!

Some may say these are just words, and there's no need to take them so literally. Well, so are terms like: You're Hired! Congratulations! You just won $10 million! I Love You! Marry me! You look beautiful! You have a new son! You're a genious! Thank you! You just won a new car! Your daughter will receive a full scholarship! Are these also...just words? I just don't get it! Why respond to any positive conversation with such a negative response as "No Problem"?

I received a phone call from one of our firm's most prestigious clients. This particular client has always appreciated the tremendous attention we've given him and our other clients, and the positive energy that emanates from our employees. In this particular call, my client asked me if we'd recently hired a new administrative assistant. I told him that we had, and he asked me if we'd yet shared with her our perspective on positive energy that he enjoyed so much, which evidently was one of the reasons he'd elected to do business with us. He commented about having called our offices a few times over the last week and having heard "No Problem" from our new administrative assistant in response to his requests. He expressed concern over what he felt was a negative impression being given to our clients by a new employee who hadn't yet learned our style of positive communications.

Is this a great client, or what?! How many times have your clients called you for the express purpose of guiding you as to how to improve your company beyond what they perceive as already great? I immediately realized that "No Problem" was not the preferred term of the day, and that "a problem" was brewing.

I took the initiative to speak with our new employee. I asked her to complete a project for the client who'd called me. She responded to me by saying...you guessed it, "No Problem!" and she immediately set about to complete her task. As I stood at our new employee's desk, I couldn't help, but feel that a change had occurred as a result of her choice of words. While she had demonstrated her work ethic by dropping everything to complete my request, my mood still changed from bright to a bit dark. While I knew that our new employee would complete her task and create the results I sought, I grew concerned about the experiences she might inadvertently create for our clients along the way.

I spent a few minutes explaining to our new employee the negative view that positive thinkers have about terms like "No Problem". She said "There is no problem, so I'll be happy to do what you asked." So, I asked her that if she was attempting to convey a positive response, why she would bring into our conversation the possibility of problems. She responded by saying that no problem existed, ergo the use of "No". "So, then why use those negative words?" I asked. I tried and tried to enlighten her to see the true meaning of the words "No" and "Problem". Try as she might, she simply didn't understand, and she looked at me in a very confused way.

So, I thought for a moment and asked her the following question: "If someone asked me what I thought about you, how would you like me to respond?" Our new employee described herself using a list of very positive words and statements, including intelligent, kind, hard working, helpful, high energy, a good employee, a nice person, attractive, a good mother, friendly, empathic, and the list went on. Nowhere in her long list were terms like: not having any problems, not nasty, not a good employee, or not a trouble-maker. In describing herself, she held a very positive and uplifting view, as most of us do, and used only positive words.

So, I then said to her "If I lived my life the 'No Problem' way and were asked to describe you, I'd likely respond in a manner that would demonstrate that no negatives were part of your personality." I watched our new employee nod her head in agreement. But, because we were still talking about negative terms, I knew that we were still not on the same page. I continued "In that vane, if I lived my life the "No Problem" way, and someone asked me what I thought about you, I'd probably describe you by saying 'She's not a jerk!'. I let that one hang there. She thought for a moment, smiled and said "I got it!"

My employee and I agreed that from that moment on, she'd be diligent in changing the way she spoke. Her new objective would be to present herself in as positive a light as possible to our employees, clients, and business partners, and to ensure that those who deal with our firm would receive a positive experience, in addition to great results. She even suggested that such a change could have a positive effect on her personal life. I was thrilled!

As I walked away from our new employee's desk feeling elated about having improved my company's image and perhaps having had a positive affect on another person's life, I reminded her to complete our client's project as early as possible. She responded by saying "No Problem". As I stopped dead in my tracks, turned and looked at her, she looked back, smiled again, and said "Gotcha!

Monday, June 15, 2009

Damage Control, In Advance

Webster's defines Control as: “To exercise authority or influence over; To hold in restraint.”



Why do business people like the term “damage control”? Possibly because it makes us feel like we have the power to change the impact of undesirable circumstances. It has a safe sound to it...damage control...as if all will be well after we control the damage. We all want control over our lives, our careers, our companies, and to be the masters of our own destinies unimpeded by external forces or the wills of others.



Yet, at times, external forces do get in our way, especially lately, and we must rectify those situations. So, most often we rely on our ability to do damage control...there's that term again. Some companies operate in a constant state of damage control, and treat that approach as an everyday method of conducting business, as a means to protect themselves. Such companies often believe that if they are able to minimize the immediate affect of damage, they will have essentially eliminated the damage. Do we really believe that?



If someone was to punch you in the mouth, and then attempted to placate you, after a while you might calm down and eventually the physical pain you experienced would subside, and you might even forgive that person. But, simply because the person who hit you spun a story and provided you with reasons, justifications, and apologies for his or her actions, would you simply forget the incident? Would you go about your business as if nothing had happened? Would you be just as pleased to maintain a relationship or do business with that person again as you did before he or she gave you a right cross and a fat lip?


If you were hit in the mouth, wouldn't that incident and its negative energy stay with you, at least for a while? Would you wonder why it happened in the first place? Wouldn't you want answers? Wouldn't you want to make up your own mind as to the likelihood of your receiving another swollen jaw in the future, and possibly losing some teeth? Of course you would! But, while you would certainly ask yourself these questions, you might not vocalize them. As a result of your apparent contemplative silence, your assailant, who did plenty of damage control after he or she realized that you might no longer stay friends or do business with them, might figure that silence is golden and that all would be well. Yet, you would know that all would NOT be well.



Why do so many companies position themselves to do damage control after a negative event occurs? Why don't they, instead, prepare for damage control in advance, and actually do it before anything dangerous occurs? Do those companies believe that nothing could go wrong, that they are so good, so perfect, that they might not make a mistake? Why not do damage control before the event occurs by ensuring it doesn't happen? Or, if it is inevitable, then address it before it gets out of hand, don't just explain it away.



Successful executives are truly focused on their customers, business partners, shareholders, and employees, and don't wait to do damage control after the fact. They anticipate the down-side effect of their actions before they proceed. They don't hold their breath in the hopes that the wall won't cave in on them and their customers, they shore up that wall long before their customers (and their relationships with those customers) are in jeopardy. If they must do damage control, they do so well in advance of a negative event actually occurring. They conduct Damage Control in Advance.



Damage Control in Advance actually brings companies, whether they are service providers, sellers of products, or otherwise, much closer to those people who are important to them, their customers, employees, partners, and others. Conducting Damage Control in Advance let's their customers and others know, in advance, how events could impact them and their relationship, and prepares them. Damage Control in Advance makes it very clear that the service provider is thinking about their customer, is concerned about them, and wishes not only to preserve the relationship, but to bring the customer into an important conversation early on, and into the decision-making process, itself. Damage Control in Advance not only elevates communication between people, but it brings about greater collaboration, as well as, strengthens relationships on both personal and business levels.



Damage Control in Advance is an honest, up-front, simple, and intelligent approach to solving problems before they become unsolvable and create irreparable damage.

Andrew Zezas, SIOR ©Template Nice Blue. Modified by Indian Monsters. Original created by http://ourblogtemplates.com

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